Beedata Analytics S.L.
Customer engagement and business intelligence tools for energy retail and distribution in small/medium companies.
Rambla Sant Nebridi, Edifici Gaia, CIMNE 22, pl. 2, 08224 Terrassa, Spain
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Market segment:
The start-up
Beedata tools provides essential information through every customer channel as a means of improving energy awareness, deepening relationships and enhancing the productivity of sales and service teams.
The need
There is an urgent need to offer a point of differentiation that allows end users to add value to their energy consumption. New products must be developed in a way that meets customers’ specific needs. In addition, internal costs need to be reduced and better business decisions made based on the insights gained from data analysis.
The solution
An open source platform based on big data analytics that offers: (i) useful information to help meet the needs of clients at the right time through tips, insights and energy reports; (ii) analytic support to energy retail companies’ smart call centres; (iii) business intelligence for reducing the costs of customer support services and increasing the ability to sell more effectively through big data analytics and multichannel.
The value proposition
- Big data and massive treatment of all type of clients, granularity and different nature of data (scalability).
- Company, user and client approach.
- Cost-effective solution as it can be cost inhibitive for customers to replicate big data analytics and digital user engagement strategies.
- High level of data analytics to cover both customer information needs, cross-selling and internal business intelligence needs.
- Integrated in all existing ERP, CRM and database systems.
- Integrated tool and support services for the whole process of user engagement (storytelling, multichannel, analytics, communication).